Privacy protection is important to Hotel Quintessence. For this reason, we have implemented protective measures and sound management practices for your Personal Information in accordance with applicable laws in Quebec and Canada.
We only collect personal information that you have consented to provide us. We limit the collection of your personal information to what is necessary for the establishment, management, and maintenance of our relationship with you. For example, personal information may be collected when booking a room, using our services such as the spa, signing up for our newsletter, requesting services, billing, or submitting questions or comments, and may include, but is not limited to, identification information such as your first name, last name, postal address, email address, telephone number, or any other information necessary to fulfill your service requests.
We may use your personal information for the following purposes:
Your personal information will not be used for purposes other than those described above unless we obtain your consent or to the extent permitted or required by law.
In order to provide you with the products and services you have requested, we may need to transmit your personal information to trusted third parties, once your consent has been obtained, including:
We take necessary measures to ensure that these suppliers and partners process your information only for the specified purposes.
We use session cookies to accurately determine your browsing session on our website. These session cookies are temporary. They only persist for the duration of a session. As soon as you close the browser window or leave the Site, the cookie disappears. Unlike other categories, these session cookies are never stored on your computer.
We use analytics cookies, which along with other information, allow us to calculate the total number of users of our Site and determine which of its features are most used.
We use this information to improve our site to understand which content is most popular with users and to adjust our site content accordingly. We do not record the data that these cookies allow us to collect. The information collected by cookies is confidential at all times. You can disable or block cookies by configuring your browser settings.
Our website may occasionally offer hyperlinks to other sites. The information exchanged on these sites is not subject to this Privacy Policy, but to the privacy policies of the relevant external sites, if any. If applicable, we encourage you to review them before providing your personal information.
Your personal information is kept only for the time corresponding to the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Once we have properly identified you, you can request to consult the personal information we hold about you, as permitted or required by law. In some cases, a written request from you may be necessary.
If there are changes to be made to your personal information, it is best to contact us promptly by phone or email to keep your record and our databases up to date.
For any questions regarding the processing or updating of your personal information or to share any concerns in this regard, please contact us through the following email address: privacyinfo@hotelquintessence.com
Name :
Sophie Racine
Title :
General Manager and Personal Information Protection Officer
Phone :
819-425-3400
Email :
Address :
3004 Chemin de la Chapelle, Mont-Tremblant, Quebec, J8E 1E1
The Personal Information Protection Officer, Mrs. Sophie Racine, will contact you within thirty (30) days of receiving your email.
We may modify the content of this Privacy Policy at any time. Therefore, we invite you to consult it regularly to remain informed of how we treat personal information.
This version was updated on May 9, 2024.
