Our health protocol

Our employees

• Employees are committed to following proper sanitization and strict hygiene practices, including frequent hand washing. They all have been trained with the Covid-19 procedures.

Common areas

• Guests are invited to use their bathroom’s suite, however, our public restrooms are accessible and disinfected on a frequent base.
  
• The cleaning and disinfection of our public areas are accentuated and controlled.
  
• Various hand disinfection stations are available in several strategic locations.
• Hard surfaces as well as elevator buttons are regularly sanitized.
  

The Suites

• We already use high performance deep cleaning and disinfection products (Quat-10, which is recognized by Health Canada as a disinfectant for use against SARS-Cov-2 (COVID-19 virus). QUAT-10 is a disinfectant solution used specifically in the hospitals. 
  
• We are rolling out enhanced technologies including electrostatic sprayers to sanitize surfaces throughout the hotel.
  
• We provide daily service, at nos extra cost, until 4:30 p.m. The nightly turn down service is unavailable, however, we offer a bag hung on doorknobs (with bottles of water and sweets) and we deliver extra amenities or towels upon request until 11 p.m.
• Our Suites have been rearranged without *minibar items,*  or menus*.
  
  Two wine glasses are available in each Suite. Extra types of glasses can be delivered upon request (champagne or beer glasses or other), at no extra cost.

• *These items can be delivered to your Suite upon request.
  

• We prioritize hand washing with soap as frequently as possible
• 
  
• As every suite has large French doors, an optimal ventilation is made in each of our units during the summer season. Also, in addition, our In-Suite individual air exchanger system can clean up a suite in less than 23 minutes. 
  

The restaurant

• To our lodging clientele:
  -A reservation is mandatory for dinner.
  We highly recommend reservations for lunch

The spa

Our Spa facilities ; Our gym, hot tub with adjacent outdoor pool* steam bath and sauna are open for our lodging and exterior clientele.
You are an outside guest ? You can book treatments or massage, and the use of our facilities will be permitted upon availability with an access fee.
*Please note that our outdoor pool is not heated, but used has a Nordic experience. During the summer season, the temperature is maintained between 73 and 75 C.

• Antibacterial gel station is available prior entering the spa.
  
• Our Housekeeping staff regularly clean the spa.
  
• Chlorine tests have been increased for both the pool and he Jaccuzi (6 times a day).
  
• It is mandatory to take a shower with soap before using our aquatic facilities after a massage.
  
• The Spa team manages the access to the spa facilities.
  

For more information about the Spa, we invite you to contact us at 819-425-8551 (ext. 5050).

Massages:

Massages are proposed at the spa (available for outside guests also) or in the comfort of your Suite (for lodging guests only), with a $10 supplement p.p.

• Guests must take a shower before their massage. A shower after massage is required if you plan on using the spa facilities.
  
• Duo massages are available (couple or family members) either at the Spa, in our duo room.
  

• Guests are asked to complete a health questionnaire and sign it before their massage.
  
• Hand hygiene is crucial, and massage therapists must wash their hands in the guest’s presence when entering and leaving a massage room.
  They also can sometimes wear a mask.
• At the end of each massage, the rooms are completely sanitized.
  
• As usual, sheets, blankets, headrests and pillows are changed between each client.